OUR AGREEMENT.
Please refer to your client data sheet for specific information regarding the day, time and frequency of your cleaning, notes specific to your home and payment details.
Cleaning Times: Your cleaning service schedule is indicated on the included client data sheet. We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. If your scheduled cleaner is going to be more than 15 minutes late, we will contact you. If no arrival time is indicated, then the cleaning will be done between the hours of 8:00 a.m. and 5:00 p.m. Our cleaners appreciate your flexibility. Please allow for an open time frame rather than an exact arrival time when possible.
Payment Policy: Payment is due at the time of service. If no cash or check is provided at the time of service, full payment for all amounts owed will be processed using the credit card you have on file.
Late Fee: Overdue payments are subject to a late fee of $25.00. In addition, interest will be charged at the rate of twelve percent (12%) per annum on all overdue amounts. April Lane's Home Cleaning reserves all rights available under Washington law to collect any amounts due and owing pursuant to this agreement.
No Show Fee: If you wish to cancel or reschedule a cleaning appointment, at least 24 hours notice is required.
If a cleaning appointment is cancelled less than 48 hours in advance, or, if the cleaner is unable to enter the house, a cancellation fee of one half the cost of the scheduled cleaning will be charged. If an open ended cleaning is scheduled and cancelled less than 24 hours in advance, a cancellation fee of $75.00 will be charged.
If a cleaning is rescheduled by the client less than 48 hours in advance, rather than cancelled, a fee of $25.00 will be charged.
On the rare occasion that April Lane's Home Cleaning cancels a scheduled cleaning appointment with less than a 48-hour advance notice, and has no available openings for another cleaning appointment within the next five business days, the next cleaning will be provided at half price.
On the rare occasion that April Lane's Home Cleaning must reschedule an appointment with less than a 48 hours advance notice, a $25.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.
Returned Check Fee: Returned checks are subject to a $25.00 processing fee, and may incure late payment fees if issue is not immediately remedied.
Assigned Cleaner: Your assigned cleaner is indicated on your client data sheet. This person will be your regular cleaner with the exception of illness, vacation, or personal emergency. In the event your assigned cleaner ends employment with the company, he or she will be replaced with another trained cleaner who has been briefed on the details of your home and cleaning services.
Loss or Breakage: April Lane's Home Cleaning is licensed, bonded and insured well beyond the minimum amounts purchased by many housecleaning companies. Ask our office for details on insurance limits.
SERVICE QUALITY GUARANTEE.
April Lane's Home Cleaning strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 48 hours of service in order for us to address and correct the problem.
If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one half hour of cleaning services at no extra charge to compensate for your inconvenience.
If we do not receive notice of a problem within 48 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.
Please keep in mind that, if you have purchased hourly cleaning, we can only guarantee that a cleaner will stay for the specified amount of time. We may not be able to complete all tasks if time runs short. Therefore, if the problem involves the time needed to complete the cleaning service rather than the quality of the service itself, we can only correct the problem if you purchase additional cleaning time.